Transaction facts
- Order, payment, billing, fulfillment, and refund status.
- Customer account history and prior communication.
- Policy pages visible at the time of purchase.
Shopify chargebacks
A chargeback response should read like a case file, not a pile of screenshots.
We organize order records, shipping proof, customer communication, policies, and timeline details into a dispute-ready evidence pack.
Evidence map
What usually belongs in a stronger chargeback file.
Delivery proof
- Tracking, delivery confirmation, signature, and carrier notes.
- Address match or mismatch checks.
- Photos, packing records, or internal notes when available.
Response draft
- Short dispute narrative.
- Attachment order and labeling.
- Missing proof checklist before final upload.
Important boundary.
We do not guarantee chargeback reversal and we do not submit false proof. The service prepares a clearer evidence file and response draft based on the records you provide.